0208 505 7594
MISSION STATEMENT & QUALITY POLICY
Forsec Facilities Services aims to be a recognised brand within the security and facilities management industries, associated with quality and cost effectiveness. Working closely with our clients, staff and other service providers we aim to supply a service which is tailor made and specific to a clients needs. With our experience and service offerings we aim to be able to supply our clients with every security and facilities requirement they may have.
It is our aim to encourage a friendly and helpful atmosphere on all our assignments, with the right staff and constant communication between all parties to ensure this is achieved. It is also important that we continue to seek methods to improve our standards and give the best and most cost effective service possible. Dialogue with clients and staff is imperative with flexibility being the key.
It is our policy to ensure the continual improvement of the Forsec Facilities Services overall performance, and to aim towards satisfying the expectations and needs of our Customers. To achieve this objective, Forsec Facilities Services operates a Quality Management System that is described in the Quality Manual and satisfies the requirement of ISO 9001:2008. First awarded in March 2009 and audited satisfactorily every year since. Forsec Facilities Services has achieved SIA Approved contractor status.
Adherence to this policy involves all of the Company’s activities and services, and their effects. This policy is understood, implemented and maintained at all levels within the Company. The policy includes the setting and publication of our quality objectives and this policy is publicly available.
The Managing Director has the ultimate responsibility for the effective operation of the Quality Management System and ensuring a commitment to its continuous improvement.
HEALTH & SAFETY POLICY STATEMENT
The following is a statement of the organisation’s health and safety policy in accordance with Section 2 of the Health and Safety at Work etc. Act 1974.
It is the policy of Forsec Facilities Services to ensure so far as is reasonably practicable, the health, safety and welfare of all employees working for the company and other persons who may be affected by our undertakings.
Forsec Facilities Services acknowledges that the key to successful health and safety management requires an effective policy, organisation and arrangements, which reflect the commitment of senior management. To maintain that commitment, we will continually measure, monitor and revise where necessary, an annual plan to ensure that health and safety standards are adequately maintained.
The Managing Director will implement the company’s health and safety policy and recommend any changes to meet new circumstances. Forsec Facilities Services recognises that successful health and safety management contributes to successful business performance and will allocate adequate finances and resources to meet these needs.
The management of Forsec Facilities Services looks upon the promotion of health and safety measures as a mutual objective for themselves and employees. It is therefore, the policy of management to do all that is reasonably practicable to prevent personal injury and damage to property. Also, the organisation aims to protect everyone, including visitors and members of the public, insofar as they come into contact with our activities, from any foreseeable hazard or danger.
All employees have duties under the Health and Safety at Work etc. Act 1974 and are informed of their personal responsibilities to take due care of the health and safety of themselves and to ensure that they do not endanger other persons by their acts or omissions. Employees are also informed that they must co-operate with the organisation in order that it can comply with the legal requirements placed upon it and in the implementation of this policy. Forsec Facilities Services will ensure continued consultation with the workforce to enable all viewpoints and recommendations to be
discussed at regular intervals.
The organisation will ensure a systematic approach to identifying hazards, assessing the risks, determining suitable and sufficient control measures and informing employees of the correct procedures needed to maintain a safe working environment. We will provide, so far as is reasonably practicable, safe places and systems of work, safe plant and machinery, safe handling of materials and substances, the provision of adequate safety equipment and ensure that appropriate information, instruction, training and supervision is given.
We regard all health and safety legislation as the minimum standard and expect
management to achieve their targets without compromising health and safety.
EQUAL OPPORTUNITIES POLICY
1- Statement of Policy
The aim of this policy is to communicate the commitment of the Managing Director and senior management team to the promotion of equality of opportunity in Forsec Facilities Services.
It is our policy to provide employment equality to all, irrespective of:
• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religious belief or political opinion
• Race (including colour, nationality, ethnic or national origins, being an Irish Traveller)
• Sexual orientation
We are opposed to all forms of unlawful and unfair discrimination. All job applicants, employees and others who work for us will be treated fairly and will not be discriminated against on any of the above grounds.
Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination.
We recognise that the provision of equal opportunities in the workplace is not only good management practice; it also makes sound business sense. Our equal opportunities policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the organisation.
2- To Whom Does the Policy Apply? (Scope)
Forsec Facilities Services Equal opportunities policy applies to all those who work for (or apply to work for) the organisation
Job applicants and potential applicants
Trainee workers and students on work experience or placements
3- Equality Commitments
We are committed to:
• Promoting equality of opportunity for all persons
• Promoting a good and harmonious working environment in which all persons are treated with respect
• Preventing occurrences of unlawful direct discrimination, indirect discrimination, harassment and victimisation
• Fulfilling all our legal obligations under the equality legislation and associated codes of practice
• Complying with our own equal opportunities policy and associated policies
• Taking lawful affirmative or positive action, where appropriate
• Regarding all breaches of equal opportunities policy as misconduct which could lead to disciplinary proceedings.
This policy is fully supported by senior management of Forsec Facilities Services
The Managing Director has specific responsibility for the effective implementation of this policy. Each director, manager and supervisor also has responsibilities and we expect all our employees to abide by the policy and help create the equality environment which is its objective.
In order to implement this policy we shall:
• Communicate the policy to employees, job applicants and relevant others (such as contract or agency workers)
• Incorporate specific and appropriate duties in respect of implementing the equal opportunities policy into job descriptions and work objectives of all staff
• Provide equality training and guidance as appropriate, including training on induction and management courses.
• Ensure that those who are involved in assessing candidates
for recruitment or promotion abide by the relevant equal opportunities legislation
• Incorporate equal opportunities notices into general communications practices (eg, staff newsletters, intranet)
• Obtain commitments from other persons or organisations such as subcontractors or agencies that they too will comply with the policy in their dealings with our organisation and our workforce
• Ensure that adequate resources are made available to fulfil
the objectives of the policy.
Employees who believe that they have suffered any form of discrimination, harassment or victimisation are entitled to raise the matter through the agreed procedures as set out in the employee handbook. A copy of these procedures is available from Bridget Rowley, General Manager.
All complaints of discrimination will be dealt with seriously, promptly and confidentially.
Every effort will be made to ensure that employees who make complaints will not be victimised. Any complaint of victimisation will be dealt with seriously, promptly and confidentially. Victimisation may result in disciplinary action and may warrant dismissal.
ENVIRONMENTAL POLICY STATEMENT
Forsec Facilities Services is a professional and environmentally conscious organisation, which acknowledges the impact that our operations may potentially have on the environment. The clear objective of Forsec Facilities Services is to minimise any impact on the environment by:
Managerial and supervisory staff has responsibilities for the implementation of the policy and must ensure that environmental issues are given adequate consideration in the planning and day-to-day supervision of all work.
Forsec Facilities Services will fully comply with the duties placed upon it within the requirements of legislation, whilst at all times complying with, as a matter of best practice, the requirements and duties set out within approved guidance as issued by the Environment Agency and other organisations.
As part of the company’s commitment to maintaining the highest levels of environmental management, it is the intention that the company will work towards environmental management systems compliant with ISO14001.
All employees and sub-contractors are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own works, so far as is reasonably practicable, are carried out without risk to themselves, others or the environment. This includes co-operating with management on any environment related matter.
Forsec Facilities Services will take all practical steps to ensure that potential hazards and risks to the environment are identified and that suitable and effective preventive and control measures are implemented. All employees will be provided with the necessary resources, equipment, information, instruction and training to fulfill the requirements of this policy.
The Managing Director has overall responsibility for all environmental matters. The operation of this policy and the associated procedures will be monitored and reviewed on a regular basis to ensure that they remain current and applicable to the company’s activities.
CORPORATE AND SOCIAL RESPONSIBILITY POLICY
The company define Corporate Social Responsibility as follows
a) Conducting Business in a socially responsible and ethical manner
b) Protecting the environment and the safety of people
c) Supporting Human Rights
d) Engaging, learning from, respecting and supporting the communities and cultures with which we work
The company will ensure that all matters of Corporate Social Responsibility are supported in our operations and administrative matters and are consistent with the company Stakeholders best interests. The company are committed to being recognised as an organisation considerate of Corporate Social Responsibility and recognises that in doing so, we will add significant value to our shareholders.
This policy applies to activities undertaken by or on behalf of the company.
All employees will adopt the corporate Social Responsibility considerations described in this policy into their day to day work activities. The company management team will act as role models by incorporating those considerations into decision making in all business activities. The company management team will ensure appropriate organisational structures are in place to effectively identify, monitor and manage corporate Social Responsibility issues and performance relevant to our business.
This policy is built on the following areas that reflect existing and emerging standards of corporate Social Responsibility:
Business Ethics and Transparency
The company is committed to maintaining the highest standards of integrity and corporate governance practices in order to maintain excellence in its daily operations, and to promote confidence in our governance systems.
The company will promote its business in an open, honest and ethical manner.
The company recognises the importance of protecting all of our human, financial, physical, informational, social, environmental and reputational assets.
Environmental, Health and Safety policies are in place and communicated to all staff via staff handbook and subsequent memos.
The company will engage stakeholders clearly, honestly and respectfully.
The company are committed to timely and meaningful dialogue with all stakeholders, including shareholders, customers, and employees, indigenous peoples, governments, regulators and landowners, among others.
The company will ensure employees are treated fairly and with dignity and consideration for their goals and aspirations and that diversity in the workplace is embraced.
The company will apply fair labour practices, while respecting the national and local laws of the United Kingdom.
The company is committed to providing Equal Opportunities (as per policy) in all aspects of employment and will not engage in or tolerate workplace conduct, including discrimination, intimidation or harassment.
The company recognise that governments have the primary responsibility to promote and protect human rights. The company will work with governments and agencies to support and respect human rights within our sphere of influence.
The company will not tolerate human rights abuses, and will not engage or be complicit in any activity that solicits or encourages Human Rights abuse.
The company will always strive to build trust, deliver mutual advantage and demonstrate respect for cultures, customs and values of individuals and groups.
The company will integrate community Investment considerations onto decision-making and business practices, and will insist in local capacity building to develop mutually beneficial relationships with communities.
SOCIAL MEDIA AND CONFIDENTIALITY OF INFORMATION POLICY
Confidentiality of Information
Employees of Forsec Facilities Services are to regard all information provided for the performance of their duties and all other information gained by them during these duties, as confidential and are not to be discussed with any person not connected with site security.
Any outside agency including the Press, making enquiries regarding the site, should be directed to Forsec Facilities Services or the client to whom they are enquiring about.
Social Media Policy
Guidelines for functioning in an electronic world are the same as the values, ethics and confidentiality policies employees are expected to live everyday, whether you’re ‘Tweeting’, talking with customers or chatting over the neighbour’s fence. Remember, your responsibility to Forsec Facilities Services doesn’t end when you are off duty. For that reason, this policy applies to both company sponsored social media and personal use as it relates to Forsec Facilities Services.
What You Should Do:
Disclose your Affiliation: If you talk about work related matters that are within your area of job responsibility you must disclose your affiliation with Forsec Facilities Services.
State That It’s YOUR Opinion: When commenting on the business. Unless authorised to speak on behalf of Forsec Facilities Services, you must state that the views expressed are your own. Employees should not speak on behalf of Forsec Facilities Services when they are off duty.
Protect Yourself: Be careful about what personal information you share online
Act responsibly and ethically: When participating in online communities, do not misrepresent yourself. If you are not a managing director, don’t say you are.
Honor Our Differences: Forsec Facilities Services will not tolerate discrimination (including age, sex, race, colour, nationality, ethnic or national origins, religion, sexual orientation, gender identity, citizenship, disability, or marital status or any other legally recognised protected basis)
What You Should Never Disclose:
The Numbers: Non-public financial or operational information. This includes strategies, forecasts and most anything with a £ pound sign attached to it. If it’s not already public information, it’s not your job to make it so.
Personal Information:Never share information about our customers or personal information about their employees.
Legal Information: Anything to do with a legal issue, legal case, or lawyers.
Anything that belongs to someone else: Let them post their own information; you stick to posting your own creations. This includes illegal music sharing, copyrighted publications, and all logos or other images that are trademarked by Forsec Facilities Services.
Confidential Information:Do not publish, post, or release information that is considered confidential or embargoed.
Basically, if you find yourself wondering if you can talk about something you learned at work — don’t.
Just in case you are forgetful or ignore the guidelines above, here’s what could happen. You could:
• Be dismissed (and it’s embarrassing to lose your job for something that’s so easily avoided)
• Get Forsec Facilities Services in legal trouble with customers
• Cost us the ability to get and keep customers
Remember: protect the company, protect yourself.
Finally, here are some documents and policies you should keep in mind whenever you are communicating about or on behalf of Forsec Facilities Services:
Confidentiality Policy (contained within this policy)
Equal opportunities policy
If you still have questions, you can send them to email@example.com
64 Broadway, Stratford,
London, E15 1NT
Phone: 0208 505 7594
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